Frequently Asked Questions (FAQ)
Your LAN Administrator will be able to determine if GroupWise is the preferred email system for your
department. If your department
is under our support, your departmental administrator can submit a request to
LAN Services Accounts via an email to accounts@jhmi.edu.
If your LID is already associated with
an existing account, such as JHEM, you can not have a GroupWise account. If you
would like to have GroupWise instead of JHEM, you must submit a request to have
it deleted before applying for GroupWise.
What if I have an existing email account and want to
move the items into GroupWise?
If you are a migrating mail user, arrangements can be made
in migrating your existing email into your new
GroupWise account. Since this a
client-end issue, you LAN Administrator should be contacted so that
arrangements can be made for the migration.
It is a fairly easy task but requires some system and client
configuration changes that must be coordinated with your LAN or GroupWise
Administrator.
You can also reference, http://nts.jhmi.edu/es/jhemsite/Client_Setup.cfm
LAN Services Supports many departments under the HOPKINS
Mail System. As long as your new
department uses GroupWise, you may retain your mail account. In some instances, your email account will need to be
transferred internally. This is a system
change that will not affect your mailing address. In these cases; your LAN Administrator will
contact LAN Services at accounts@jhmi.edu
to request the email account move.
While we can modify your GroupWise entry to reflect your
new name, we can not issue a new MAIL ID reflecting this change. All new ids or Lids are issued from the JHED directory, see http://jhed.jhu.edu/ .
HR and/ payroll must send
documentation over to the JHED directory reflecting your change. Once your new lid has been issued, you can
contact LAN Services Accounts, at accounts@jhmi.edu
to expedite your change.
To better managed our server space;
GroupWise maintains a 181 day mail retention policy. All mail older than 181 days is subject to
deletion after this time. This pertains
to ALL mail in the account, not just the inbox.
Moving mail into the cabinet or predefine folders will not protect the
items from the retention policy. If you
must keep mail older than 181 days, archiving it recommended.
Archiving Mail:
About Archiving the Items in Your Mailbox
Use Archive to save mail
or phone messages, appointments, reminder notes, or tasks to a designated
database on a local drive. Archiving items saves network space and keeps your
Mailbox uncluttered. It also protects items from being automatically
deleted. You can view archived items
whenever you need to. You can also unarchive any
archived item. When you archive an item you have sent, you will not be able to
track the status of that item. The system administrator may specify that your
items are archived automatically on a regular basis.
For more information on this topic please
reference, http://www.novell.com/documentation/lg/eguide212/index.html
GroupWise Rules?
GroupWise
Rules can be used to define a set of conditions and actions to be performed
when an item meets those conditions. You
can specify many options to limit which items a rule affects. For example, you
can apply a rule to only accepted appointments, to items with a certain word in
the Subject box, or to items with a high priority. Use Define Conditions to
limit your rules further. Actions a
Rule Can Perform: Send Mail, Forward,
Delegate, Reply, Accept, Delete/Decline, Empty Item, Move to Folder, Link to
Folder, Mark as Private, Mark as Read, Archive.
Rules are easily created within your account, please reference the HELP TOPIC section of your client, and see the GroupWise tool bar, help topic
section located within your client. This topic explains the actions a rule can
perform and the events that trigger a rule.
Your
GroupWise account can be easily accessed via the internet by logging on to http://groupwise.jhmi.edu. Follow the link to the web access page.
It very important that the pc you are using has an
anti-virus software installed and is updated routinely. If your device is managed by either HITS or
JHMCIS it will be updated automatically.
For pcs, outside of
In an incident where the mail system
has experienced a mail virus, email notifications may be sent from the system
administrator. You can also reference http://www.jhu.edu/anti-virus/ for
the latest updates and alerts on this virus.
Reporting
abuse of email should be referred to abuse@jhu.edu
Mail
spoofing or the receipt of nondeliverable messages
from recipients you have not mailed-, does not mean that your PC is infected--only that someone's
PC is infected with a virus that spoofs return email addresses of email
addresses it finds on the machine.
Unfortunately, there is nothing we can do to prevent this type of viral
spoofing.
Please
reference http://nts.jhmi.edu/es/spam/report.cfm
for the most current information.
Updates
to your user demographics can be emailed to LAN Services Accounts at accounts@jhmi.edu
New software
updates can be found at our website,
http://groupwise.jhmi.edu see software, click on the GroupWise client
download page. Depending on your rights
to your desktop at work, you may need to contact your LAN Administrator for
assistance.
When installing the
client on your home pc, you will need the IP address of your GroupWise
account. The address line is displayed
in your GroupWise client startup window.
If you can not find this address, contact your LAN Administrator for
assistance.
The latest version
of GroupWise 6.5 is
enhanced with new features. Please
reference http://www.novell.com/products/groupwise/
for demo on the latest information on the new 6.5 features.
GroupWise incidents should be reported to the helpdesk at
one of the following:
East
Baltimore Help Desk on extension 955-4357 (5-HELP).
At the time of creation, all new
GroupWise accounts are given a unique mail id which is added to the Email
relay, i.e. userid@jhmi.edu or userid@jhu.edu.
If you
experience any problems with your alias addressing, it is recommended you
verify that your alias has been set up correctly.
You can do
this by logging into the JHED directory,
see http://jhed.jhmi.edu.
Once you have logged in, see MY APPS,
alias tool, and follow the prompt to the alias page. All mail routing configuration changes can
be easily modified at this page. If you
are not familiar with configuration changes, please contact your LAN or
GroupWise Administrator. Email
inquires can be sent to LAN Services Accounts at accounts@jhmi.edu.