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JHMI-Mail System FAQ
Last updated on
Thursday, 15-Feb-2001 15:56:26 EST

Before searching for additional solutions in this FAQ please verify that your system is configured correctly (as outlined in section 0.1). If you need assistance in verifying your system's configuration please contact your LAN administrator.

If, after reviewing this FAQ and contacting your LAN administrator, you need further assistance please send email to support@jhmi.edu. If you are unable to contact us via email please call the JHMCIS Help Desk at (410) 955-HELP (955-4357).

When requesting assistance please provide the following information:

JHMI-Mail userid (login name -- DO NOT GIVE OUT YOUR PASSWORD),
the service (telnet, POP, IMAP, ftp, or WWW) you're having difficulty accessing,
the location you're trying to access the service from,
the operating system type and client software you're using, and
any error message(s) you received

0. General Information

0.1 User's system configuration (DNS)

0.2 User's system configuration (POP/IMAP/SMTP)

0.3 Client software (Eudora, Outlook, etc.) support

0.4 How do I know the usages of my disk quota?

1. Connectivity Issues

1.0 "My password on JHMI-Mail does not work"

1.1 "I can't connect to 128.220.59.78"

1.2 Can't connect to JHMI-Mail from UNIX host (rlogin)

1.3 Can't use telnet to connect from JHMI-Mail to other hosts

1.4 Can't FTP to JHMI-Mail

1.5 How can I download files from JHMI-Mail to my PC

2. Email Issues

2.0 How to configure your e-mail client to check e-mail every 15 minutes.

2.1 Error sending: Can't connect to localhost, 25: Connection refused

2.2 SMTP domain changed (caution to list subscribers)

2.3 "All my email disappeared!"

2.4 Can't retrieve email via POP/IMAP from external ISP

2.5 DON'T DELETE THIS MESSAGE -- FOLDER INTERNAL DATA

2.6 .vacation messages

2.7 "relaying is not supported"

2.8 "How do I move email messages to my home/mail directory?"

2.9 "How do I change my email return address?"

2.10 "How do I config Netscape email client?"

2.11 "How do I configure my email client without leaving mail on the server?"

2.12 "How do I quickly delete emails by using pine?"

2.13 How to create a Mailing List?

2.14 Managing Quotas and Disk Usage

2.14.A Detail Instructions for Cleaning Your Home Directory

2.15 "I can no longer receive any e-mail and the sender receives the message: 'Quota exceeded.'"

3. World Wide Web (www) Issues

3.0 "I can't get to my home page."

3.1 "I can't get to <some page on www.welch.jhu.edu>."

0.1 User's system configuration (DNS)

Most connectivity problems can be resolved by verifying the following:

Resolver (DNS) configuration -- your system should be using the following DNS servers to resolve Internet names:

128.220.127.215

162.129.20.10

Improper resolver configuration can result in your system not being able to locate and connect to hosts at Johns Hopkins or on the Internet. If you do not know how to verify your system's resolver configuration please contact your LAN administrator.

Windows systems must be rebooted -- there is a bug in most versions of Windows (3.x, 95/98, and NT) that can keep your system from recognizing when a host's IP address changes. If you experience problems connecting to hosts located ad Johns Hopkins or on the Internet please reboot your system and try again.

0.2 User's system configuration (POP/IMAP/SMTP) All users of POP and IMAP clients (ex: Netscape, Eudora, Outlook) who receive email via JHMI-Mail must reconfigure their clients to use the following settings:

POP server -- pop.jhmi.edu

IMAP server -- imap.jhmi.edu

Users located at Johns Hopkins or connecting via a Johns Hopkins dialup must use:

SMTP server -- smtp.jhmi.edu

Users connecting via an external ISP (ex: CompuServe, AOL, @Home) should contact their service provider for the appropriate SMTP server (see section 2.7.

Additionally, clients should be configured to check for mail no more than once every 30 minutes.

0.3 Client software (Eudora, Outlook, etc.) support Due to the volume of requests that we receive on a daily basis and the limited staff we have available to support our users we are currently unable to answer specific questions regarding the configuration or use of client software such as Eudora and Outlook.

Users requiring assistance with software installed on their PCs should contact their LAN administrator.

For additional information on Eudora see www.eudora.com

Or see example as a reference.

For additional information on Outlook consult your online documentation or www.microsoft.com

0.4 How do I know the usages of my disk quota? To check the disk usages of your home directory, web page usages and inbox size, please telnet to "telnet.jhmi.edu". You will see the disk usage information once you login.

1.0 "My password on JHMI-Mail does not work" If you applied a new JHMI-Mail( welchlink) account, please contact 410-614-5240 for password. If you need to change or reset password, please contact 410-955-help. 1.1 "I can't connect to 128.220.59.78" welchlink.welch.jhu.edu is no longer being used; please use the hostname of the telnet server (telnet.jhmi.edu) to connect. 1.2 Can't connect to JHMI-Mail from UNIX host (rlogin) rlogin, rexec, rshell, etc. have been disabled as a security precaution. 1.3 Can't use telnet to connect from JHMI-Mail to other hosts Access to outbound telnet has been disabled as a security precaution. 1.4 Can't FTP to JHMI-Mail Only users with account an on the system can ftp to ftp.jhmi.edu; anonymous ftp is not available at ftp.jhmi.edu at this time.

Anonymous ftp is available at www.jhmi.edu for accessing HTML content and other web files.

1.5 How can I download files from JHMI-Mail to my PC Only users with account an on the system can ftp to ftp.jhmi.edu; anonymous ftp is not available at ftp.jhmi.edu at this time.

To download file from JHMI-Mail to PC: ( example is based on Win NT/95/98 )

Click start , run On the PC , type command ftp ftp.jhmi.edu

Answer the userid which is your JHMI-Mail account login userid

type the password which is your JHMI-Mail account login password

change the directory where you will download file from if you are transfering files from other than you home directory by typing command

cd dir_name

Type command bin if you would like to transfer binary files such as graphics

Type command get filename to download file.

(Type command put filename to upload file from your PC to JHMI-Mail )

Type command quit to quit ftp utility.

2.0 How to configure your e-mail client to check e-mail every 15 minutes

For Netscape client: ( Example is based on Netscape Communicator 4.6.1 )
open Netscape Communicator
click Edit -> Preferences
double click Mail & Newsgroups -> Mail Servers
click/highlight pop.jhmi.edu under Incoming Mail Servers -> click Edit
Check for evry 15 minutes or more.
(Also see FAQ 2.10 for graphic instruction)

For Eudora client: ( Example is based on Eudora Pro 4.0 )
Click Tools from menu bar -> options... Click Checking Mail icon, change " Chching for mail every" to 15 or bigger.

2.1 Error sending: Can't connect to localhost, 25: Connection refused

Many users are currently experiencing difficulty sending email via PINE, usually receiving an error message that states:

Error sending: Can't connect to localhost,25: Connection refused

This problem is encountered most often during the day, when system usage is very high.

Please continue to try and send your message. Alternatively, you may postpone your message (by pressing Ctrl-O) and resend it at a later time (by selecting "Compose" and then "Yes" to continue postponed composition) when system activity is lower.

2.2 SMTP domain changed (caution to list subscribers)

Previously, multiple outbound email domains (ex: userid@welchlink.welch.jhu.edu, userid@welchgate.welch.jhu.edu, userid@library.welch.jhu.edu) were supported; we are unable to continue support for these SMTP domains.

The email domain for the new JHMI-Mail email system mail.jhmi.edu. All users who previously had an account on welchlink have been converted to the new system and can send and receive email as "userid@mail.jhmi.edu".

Please ensure that all list subscriptions use "userid@mail.jhmi.edu" as the subscriber address; this may require resubscribing to each list.

Email addressed to "userid@welch.jhu.edu" will continue to be delivered to your JHMI-Mail email account for the next several months. Please notify correspondents of your new email address.

2.3 "All my email disappeared!"

The email system supports IMAP, POP and PINE to access email. Each of these access methods handles email and message folders differently, often in incompatible ways:

PINE expects incoming mail to be left in /var/mail/<userid> and mail folders to reside in <userid>/mail
POP, by default, downloads all mail to the client, but may relocate email that's left on the server
IMAP supports several different access methods, dynamically selecting the one that is "most appropriate"

The usual cause of "disappearing" email is accessing a mail folder via multiple client types, each of which wants mail located in a different place.

If your email suddenly disappears it's probably been relocated to another message folder (usually <userid>/mbox). Move this file into your mail directory and you can access it with PINE. To do this, open a telnet session to telnet.jhmi.edu and login. Type ls to list your file. Next, type mv mbox mail as you see in the example below...

Ex. telnet.jhmi.edu> ls (to list files)

telnet.jhmi.edu> mv mbox mail (At this point, you can run pine and open the mbox folder.

2.4 Can't retrieve email via POP/IMAP from external ISP

Prior to August 16th, 1999 POP and IMAP access was only supported from Hopkins' local networks.

POP and IMAP are now available from all external ISPs.

2.5 DON'T DELETE THIS MESSAGE -- FOLDER INTERNAL DATA

This message (hidden by POP/IMAP clients but visible when using PINE) is used by POP/IMAP clients (ex: Netscape, Eudora) to manage your inbox; it contains message status and other important information.

Do not edit or delete this message.

2.6 .vacation messages

The vacation program supplied with the operating system has been replaced with a script that generates a short procmail recipe that performs the same function.

To set up a vacation message type "setup.vacation" at the command prompt.

To disable the vacation message run "setup.vacation" a second time.

The procmail recipe handles autoreplies in a slightly different fashion from the vacation program. These differences include:

procmail is much better at catching mail loops (i.e. it won't reply to itself)
only one reply message is sent to each sender, regardless of the number of incoming messages (procmail doesn't generate a reply to every single email that a user sends, only the first one)
environment variable substitutions aren't available from within the vacation message body

If you are already using procmail to sort your email your .procmailrc file will be renamed; alternatively, you can include the vacation recipe (/bin/.procmailrc.vacation) at the bottom of your existing recipe file.

2.7 relaying not supported

In order to protect our systems from being used for "spam" distribution we have disabled third-party relay. Our systems will only accept email that originates from a Hopkins network or is destined for a Hopkins email address.

If you are accessing your account from an external ISP will must configure your email client to use your ISP's SMTP relay. Please contact your ISP for the proper setting.

If you receive this message when trying to send an email from your PC here at Hopkins it is probably because your "From:" address is incorrect.

2.8 "How do I move email messages to my home/mail directory?"

If you're using PINE:

Create a local mail folder--
select [M]ain menu, [L]ist folders, "Local folders in mail/", [A]dd, and type in the new folder name
Go to your inbox--
select [M]ain menu, [I]nbox
Select message(s) you wish to move--
use [;] to access select menu, [D] to select by date, and [Ctrl-W] to select "arriving BEFORE", then enter a date (ex: 1-Aug-1999)
Move selected message(s)
select [A]pply, [S]ave, [Ctrl-T]o folders, select destination email folder

If you're using an IMAP client, consult your manual on how to create an email folder on the server, then move selected messages into it. Directions for Netscape Communicator are as follows:

right-click on "imap.jhmi.edu" and select "New folder..."
enter the new folder name and click "Ok"
click on "Inbox", select message(s) to save
from the "Message" menu select "Move Message..." and then the name of the email folder you just created

POP clients do not support secondary email folders on the server; you must download to your local hard disk any messages you wish to save.

2.9 "How do I change me email return address?"

In PINE:

Select [M]ain, [S]etup, [C]onfig, and then change "user-domain" to mail.jhmi.edu or jhmi.edu, as appropriate.

2.11 "How to configure email client without leaving mail on server?"

For Netscape client: ( Example is based on Netscape Communicator 4.6.1 )
open Netscape Communicator
click Edit -> Preferences
double click Mail & Newsgroups -> Mail Servers
click/highlight pop.jhmi.edu under Incoming Mail Servers -> click Edit
click POP tab on the top of screen uncheck "leave meesages on server" from check box

For Eudora client: ( Example is based on Eudora Pro 4.0 )
Click Tools from menu bar -> options...
click Incoming mail icon, uncheck the "leave mail on server"

2.12 "How to quickly delete emails by using pine?"

a.) If you have a relatively small number of messages to remove, use the following method:

Connect to telnet.jhmi.edu and use "pine" Type I to bring up your inbox For each message that you want to delete: Hightlight the message type D When you are finished selecting all of the messages that you wish to delete:typeX to eXpunge b.) If you have a large number of messages to remove, use the following method:

Connect to telnet.jhmi.edu and use "pine" Type I to bring up your inbox While in your inbox, initiate the select criteria by typing a semi-colon (;) You'll see the following at the bottom of the window: SELECT criteria : A select All N Number T Text ^C Cancel C [select Cur] D Date S Status o You may select based on any of the above, such as a range of Numbers o Selecting (N) for Number then produces: Enter comma-delimited list of numbers (dash between ranges): (Ex: delete mail from 24 to 45, then type 24-45 delete mail only 24 and 45, then type 24,45) Once this is complete, you may then proceed on to the Apply action. This is invoked by typing an (a). You'll then see:APPLY command : B Bounce D Del R Reply % Print S Save * Flag ^C Cancel U Undel F Forward T TakeAddr E Export | Pipe o at this point, you may select the appropriate action to be taken on your selection.

2.13 How to create a Mailing List?

User Mailing Lists now reside on Homewoods ListProc Server. Please see http://www.jhu.edu/~hac/hcf/mlist
For help with ListProc software or managing lists, please see http://www.listproc.net/docs/index.html

2.14 Managing Quotas and Disk Usage

These instructions are intended to help you maintain the space you occupy on the JHMI-Mail system. We ask that you periodically perform this task so as to stay within your assigned quota. User quotas are as follows:
10 MB per inbox 10 MB per personal/home directory 5 MB per personal Web pages 5 MB maximum incoming message size

Checking your quota:

Either telnet into telnet.jhmi.edu and view your quota after logging in, or click on the Utilities link on the sidebar at www.jhmi.edu

How to reduce space in your home directory:
Use FTP (file transfer protocol) to transfer your files to your PC. Common FTP programs are FETCH for the Macintosh, or WS-FTP for the PC, among others. Open an FTP session to ftp.jhmi.edu and transfer the files you'd like to save. Once you've transferred your files, it is necessary to delete them from your home directory to free up space. This can be done safely by telnetting into your account (telnet.jhmi.edu) and typing ls which will list your files.
Ex. telnet.jhmi.edu> ls -l

Using the rm (remove) command will remove those files. WARNING: Please use the "-i" option as noted below to perform an interactive removal of your files so you don't mistakenly remove a needed file. Also, please replace (filename) in the example below with the actual name of your file.
Ex. telnet.jhmi.edu> rm -i (filename)

You may click here for more details.

Please see FAQ 2.12 for instructions on deleting e-mail from your inbox.

For assistance, please contact support@jhmi.edu.

2.15 "I can no longer receive any e-mail and the sender receives the message: 'Quota exceeded.'"

This message is generated due to your inbox exceeding your quota. You must either remove messages from your inbox, or save them to your home directory. Please see FAQ 2.14 regarding quota limits and how to check your quota.

3.0 "I can't get to my home page."

User home pages have been restored to a new web server. To access your home page with a web browser use the following URL:

http://www.jhmi.edu/~userid

where userid is your JHMI-Mail login ID. To make you personal pages available, you must name the first page viewers will see index.html or welcome.html and placed in the folder "html" within your personal directory.

3.1 "I can't get to <some page on www.welch.jhu.edu>."

Please report web access problems to www@mail.jhmi.edu.